Moen Motionsense Troubleshooting: How to Fix Common issues

Moen Motionsense Troubleshooting: How to Fix Common issuesIf you are having problems with your Moen Motionsense faucet, don’t worry – you are not alone! In this blog post, we will discuss some of the most common issues that people experience with these faucets and how to fix them. We will also provide some Moen Motionsense Troubleshooting tips to help you get your faucet working properly again. So, if you’re having trouble with your Moen Motionsense faucet, read on for help!

How To Identify Moen Touchless Faucet Model?

If you’re trying moen motionsense troubleshooting, first of all try to identify your moen touchless faucet model by looking at the product packaging or manual.

Take a look at the bottom of the faucet where there should be an indicator sticker with moen logo and some numbers written on it.

It will help in giving out moen troubleshooting guide. If you don’t have the product packaging or manual, you can try to find your faucet model on Moen’s website.

Moen Motionsense Troubleshooting: How to fix the issues

Issue #01: Moen MotionSense Sensors Not Working

These sensors are designed to detect when your hand or hands are close to the faucet. The sensor sends a signal to the valve, which then turns on the water. If your faucet is not working as expected, you may need to check these things:

  1. The first thing you should do is ensure that all protective labels have been removed. These labels are there for your protection and must be removed to allow the faucet to function properly.
  2. Tighten any loose connections. You can easily tighten connections by hand. Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure.
  3. If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically.
  4. Check for obstructions. It is important that there be no obstructions between your hand and the sensor.
  5. Issue #02: Moen MotionSense Faucet Won’t Turn On

There are a whole host of reasons for the faucet to not turn on. First check the basics, ensure the water supply is turned on, and test the batteries. Next, follow the steps above on how to reset the sensors.

If your Moen MotionSense faucet won’t turn on, do the following:

  • Check all the wired connections. Start with the battery box wire, make sure it is not damaged and still intact. Check how it is connected/soldered in the box itself. You just want to make sure you are getting power to the control box.
  • Check the control box. Some boxes have LED lights indicating problems. If you see a steady LED light, the control box needs to be replaced.
  • The sensors on the spout are sensitive. Any movement or possible reflections can interfere with them. Disable the lower(ready) sensor as described above so just the top(wave) sensor is active. Does this fix the issue?
  • Are the sensors obstructed? Remove the protective cover over the sensors if this is a new install. Make sure the handle is closed fully.
  • Check the in-line filters, perhaps they are clogged. Refer to your install manual, but you simply push up on the retaining clip and pull down on the supply line.
  • Finally, if nothing above has worked, it is time to call Moen for support.

How Do You Reset a Moen Touchless Faucet?


  1. The first step is locating the control box that is either gray or black depending on how old your faucet is. The control box should be located under the sink.
  2. The next step is disconnecting the power source from the control box. Disconnect the battery pack or A/C adapter from the control box by pulling out of the port located on top of the control box.
  3. The third step is disconnecting the data cable from the control box. Pull out of port located on side of control box.
  4. Wait about one minute for the control box to reset then reconnect data cable back into port on side of control box.
  5. The final step is making sure that the sensor on your faucet is unobstructed and clear of anything that might interfere with it such as small objects or pieces of paper. Plug back in power source into control box.

How Do I Disable or Enable The Sensors on Moen Touchless Faucet?Moen-87350ESRS-Haysfield-Touchless-Kitchen-Faucet

The MotionSense Hands-Free feature allows the faucet to turn on and off with a simple wave of a hand. The Ready Sensor feature allows the faucet to stay on while you are preparing to wash your hands. There are several ways to disable or enable each sensor.

Both Sensors Disabling

Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.

Enabling both sensors

Open handle, hold hand above wave sensor for 5 seconds.

Ready Sensor Only Disabling

Open handle, hold hand above wave sensor for 5 seconds. The LED light will flash blue when successful.

Enabling only the Ready Sensor

With water running, open handle and hold with palm of hand for 3-4 seconds until LED light flashes.

How To Change Batteries In Moen MotionSense Faucet

When the blue LED indicator at the base of the spout flashes, your batteries are low. Open the lid on the battery pack to replace your six (6) AA batteries.[Battery life is approximately one (1) year.]

Here are the steps to change your batteries:

1. Open battery cover on the battery pack located at the back of the faucet.

2. Replace batteries with six 6 AA alkaline batteries and close the cover.

3. The blue LED indicator at the base of the spout will illuminate, which indicates normal operation.

4. Battery life is approximately one 1 year. Do not mix old and new batteries or different types of batteries together in the same device.[Do not mix Alkaline, Standard (carbon-zinc), or rechargeable (nickel cadmium) batteries.]

5. If you have a battery operated kitchen faucet, be sure to change your batteries at least twice a year to ensure reliable performance.


Hopefully, the steps in this article will help you resolve a Moen MotionSense faucet not working. Most anyone can fix these common issues seen with smart faucets. Periodically check the system components so your Moen faucets remains functioning.

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